Services
Strengthening Connections Through Better Conversations
Unique and diverse set of capabilities that raises
Self-Awareness | Communication | Influence | Agility
There is a critical link between communication and trust in a professional setting. Clear, transparent, and respectful communication fosters trust among team members, between employees and the leadership team, and with your clients.
Research has shown that “soft skills” account for 90% of what makes people progress up the success ladder:
Teamwork
Flexibility
Conflict Resolution
Communication
Leadership
Discussions by Design offers a variety of services to professionals who are looking to amp up their leadership communication, conflict management and employee engagement skills.
We provide our services across Canada and the United States, offering in-person, virtual and hybrid formats.
Workplace Training
Enhancing Communication and Collaboration
within your organization
To enhance communication effectiveness, organizations can invest in communication training and create a culture that values open dialogue. Leaders can encourage diverse perspectives, provide clear expectations, and utilize communication channels to cater to different preferences.
Research has shown that effective communication:
Improves hitting productivity goals
Reduces safety incidents
Reduces turnover
Reduces grievances
Brenda's training experience began when she taught the Canadian Insurance Brokers Level 2 course and workshops for continuing education credit through the Insurance Brokers Association of British Columbia.
Her training programs now focus on Leadership Communication, Conflict Management and Employee Engagement on a national and international scale.
Whether you are an office of ten or ten thousand, Discussions by Design ensures that every client has specific KPIs they want to accomplish and has tools and resources to implement, measure and improve.
Coaching use to be on a person’s “wish list” and is now recognized as a “must-have” if you want to improve and increase your leadership presence, influence, and performance.
As a certified executive coach with hundreds of hours and coaching clients, and a PCC designation through the International Coaching Federation, Brenda supports business owners, senior executives, managers and their teams to get clear on the path they envision and helps them navigate rough seas and murky waters to reach their destination.
Whether it’s performance and leadership coaching or improving employee engagement, Discussions by Design has tools and programs to fit your needs.
Executive & Team Coaching
Empowering leaders and teams to be high performers
and bring high value to your organization
Mediation
Facilitated Discussions, Mediation and
Conflict Management Coaching
Breaking the Barriers to Understanding Differences
While training and coaching are proactive approaches to reducing or eliminating conflict, Discussions by Design provides workplace mediation services to support owners, management, and employees when issues arise, and people have difficulty resolving them on their own.
Taking a “wait and see” approach to workplace disputes creates low morale, increases frustration, and has the potential for legal ramifications.
If your organization does not have an internal mediator who is properly trained, explore the services of an external mediator who can work with the disputing parties to bring peace and productivity back into the workplace.
Brenda Hooper is a Chartered Mediator through the Alternative Dispute Resolution Institute of Canada. She is a Roster Mediator for WorkSafeBC Prohibitive Action Complaints and a Conflict Management Specialist for the Federal Government of Canada’s Informal Conflict Management Services.
The Discussions by Design team are highly experienced Mediators and Conflict Management Coaches.
Discussions by Design provides online and in-person workplace mediation sessions.